Terms And Conditions

These terms and conditions constitute an agreement between you and Rubicon Tours, Vietnam. By using the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

In these Terms & Conditions, The word “Company” refers to Rubicon Tours, Vietnam. “Customer” means you and the Customer ‘s means your, the person who agrees to buy the tour and/or any person on whose behalf you agree to purchase the package tours, day trips, flights, car rental and other travel services provided by Rubicon Tours, Vietnam.

1/ Prices:
All rates shown on the website for tours, cruises, hotels and car rental are quoted in US dollars. Our team updates the rates according to the season and subject to availability. There will be special promotions during certain months of the year. Our sale consultants will advise The Customer of these promotions (if any) at the time of your request.

2/ Booking services with Rubicon Tours, Vietnam:
Bookings can be made to our office by email:  sale6@rubicontours.com. We will reply to your enquiry within 24 hours. The booking will be processed as soon as we have received The Customer‘s confirmation and payment deposit as per instructions.

3/Payment by credit card

All transactions are processed securely using SSL (Secure Sockets Layer) at MasterCard system. Rubicon Tours do not store any information related to your card in Rubicon Tours system.

Currently, Rubicon Tours system accepts VISA, MasterCard, JCB, American Express, Union Pay and local cards such as Connect24.

You must present the credit card that was used to purchase the Services and your passport for check-in procedure. If you fail to produce the purchasing credit card and passport for verification, Rubicon Tours reserves the right to deny the ticket holder(s) from boarding.

The credit card holder must be in the travelling party.

Payment Fee of Visa, MasterCard, JCB, and Union Pay is 3.3%

Payment Fee of American Express is 3.85%

4/ Deposit:
We require a payment deposit of 50% for package tours, cruises, car rental and other travel services to secure your booking.

Full payment will be required for the day trip bookings or short packages which made within 15 days prior to arrival

Notes: We require full payment for all tours, invitation letters (for visa approval at the airport) and hotel reservations in order to issue pre-paid vouchers for your services.

5/ Full payment:
Full payment shall be received no later than 30 days prior to your arrival, or if the booking is made within 30 days of your arrival, full payment must be made upon the acknowledgement of your confirmation.

All payments shall be made either by telegraphic transfer (Bank wire) to our company account:

• Company’s name:
• Address:
• Bank accounts:
• Bank:
• SWIFT CODE:

Notes: In the meantime, we also accept payment by Western Union, Credit Card Authorization or through our PayPal account. Our clients will be informed of the most convenient payment method by our sales consultants to save time and money.

6/ Vouchers:
Rubicon Tours, Vietnam will issue the official vouchers and invoices to you as soon as the booked trip is confirmed and payment is completed. A service voucher will be sent by email / fax or regular mail depending on your wishes.

7/ Refund of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the Tour price but not utilized by the Tour member.

8/ Changes made by the Suppliers/Rubicon Tours, Vietnam

Regrettably, amendments may sometimes be necessary and errors occasionally happen. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Flight timings, aircraft types and routings, train schedules and cruises are subject to change for operational and technical reasons. If changes need to be made to your itinerary, we will inform you as soon as it is reasonably possible.

9/ Cancellation made by The Customer
For certain reasons, if The Customer has to cancel his booked tour/travel services with Rubicon Tours, Vietnam, we will obviously be sorry not to be able to serve you and will accept the cancellation subject to the cancellation fees and conditions as listed below:

• Greater from 30 to 16 days prior to departure 30% of full amount plus any bank fees that result from us here and any charge occurs to us from our service providers.
• Less than 15 days prior to departure you will lose your full amount.
• There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations.
• For a 100% refund, cancellations or changes must be made at least 5 days in advance of the share tour by calling hotline: +84 89669 3366  (10 days for private tours) Or send a cancellation request email. We will confirm your email within 48 hours working. If you have not received a confirmation email, please call the hotline directly to confirm quickly.
• There will be a 100% charge for no-shows. In other words, if you do not show up for the scheduled tour, no refund will be issued, as our ability to fill the seat(s) will have been lost.

Cancellation policy for GIT bookings will be advised separately case by case

10/ Force Majeure
If as a consequence of “Force Majeure” (as defined below), Rubicon Tours, Vietnam is obliged to curtail, alter, extend or cancel the Tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

“Force Majeure” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against Rubicon Tours, Vietnam.

11/ Travel Documentations
All Customers must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Rubicon Tours, Vietnam accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

12/ Insurance
Since our package tours, day trips and other travel services DO NOT INCLUDE TRAVEL INSURANCE you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.

13/ Liability
Rubicon Tours, Vietnam is not responsible for any loss, injury or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by Customers.

14/ Complaints:
If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant suppliers (e.g. hotelier or airline) as soon as possible. We hope that any complaint which you may have can be handled amicably and efficiently. Our Operations staff are empowered to deal with complaints on the spot. However, where a complaint is not dealt with to the Customers’ satisfaction, Rubicon Tours, Vietnam management can be reached at any time. You can contact our General Director by email at info@rubicontours.com or on our Customer Hotline: +84 89669 3366 (24 / 7) for a quick response.

Tan Minh Co., Ltd – Updated December 12th 2019